Coaching and Mentoring

About the course

One of the key qualities of highly successful leaders is the ability to mentor and coach effectively. This course increases the confidence and productivity of leaders, supervisors and managers who may be scientific or technical specialists, but have minimal training in the science and art mentoring and coaching effectively. They will learn the GROW Model, which assures that any coaching or mentoring session is effective and productive.

This training is designed to be highly interactive with a mix of theory and practical sessions (group problem-solving/planning, experiential practice with role-playing of varying difficulty scenarios, interactive discussions & application exercises). Participants will emerge from the training having the knowledge and skills to become much more effective coaches and mentors. Also, they will know how to use the tools and techniques to drive staff motivators, ownership, productivity and effectiveness in their workplaces.

Designed For

Management staffs who understand that coaching & mentoring are an essential part of the Collaborative Management skill-set, and who wish to learn how they can achieve performance gains and results through coaching and mentoring.

Course Objectives

• Upon completion, participants should be able to:
• Develop an understanding of the principles of coaching and mentoring.
• Explain the part that coaching and mentoring play in the performance management context.
• Develop competencies a manager must develop in order to be an effective coach, and an inspiring mentor – and identify when to use each intervention.
• Use the GROW model with a high comfort level and efficacy in both coaching and mentoring contexts.
• Create a nurturing, productive environment.
• Demonstrate understanding of how personalities & communication styles can create conflict, and learn how to adapt their styles to a productive coaching / mentoring outcome.
• Deal with different types of performance issues.
• Develop understanding of productive questioning skills.
• Develop and practice their skills in a
  supportive environment, and receive feedback and skill-coaching on their performance.
• Use their new knowledge and skills in the workplace and have a clear plan of action to implement.